There are Mid-Western Region residents feeling let down by the delayed National Broadband Network roll-out yet some are struggling to establish a basic home phone connection.
Residents who have moved in to new housing estates at Mudgee and Gulgong are waiting, in some cases, between seven and 12 months to secure their landline connections through Telstra.
This means many households in the region are going without a “satisfactory” internet service, having to connect online via mobile phones or wireless devices which can be an expensive exercise.
Moving in to a new estate along Doug Gudgeon Drive last November, Mudgee resident Joanne Ruming and her partner didn’t expect a wait of 12 months to establish a landline connection for internet use at home.
“When we moved in we brought with us a Telstra T-Box but now that hasn’t really been any use to us,” she said.
“We have purchased a wireless device and that costs us around $80 a month but it is sub-standard.”
In a statement to Ms Ruming, Telstra has said further work is required from Melton Road down Doug Gudgeon Drive as the “pit and pipe” infrastructure “wasn’t to specifications”.
When the respective housing estate was being built, developers employed a third party to install initial telecommunications infrastructure. However only conduits were laid, not the required cabling for connections which is to be provided by whichever telecommunications company acquires the “pit and pipe”.
A third party may also be hired to do this installation months after they laid the original conduits.
In a statement to The Weekly, a Telstra spokesman said the company “was in the process of acquiring part of the pit and pipe network to connect it back to the wider Telstra network.”
“Once successfully acquired, Telstra will cable the pit and pipe and connect the houses [on Doug Gudgeon Drive] to the wider Telstra network giving residents access to voice and data services.”
No time frame was given as to when this work would be completed. Telstra did not answer as to whether 12 months was an extraordinary time waiting for a home phone connection.
In the letter to Ms Ruming, Telstra has said should it need to amend council property that civil works would need approval from council however this apparently does not stop the “to-ing and fro-ing” of processing the requirements for installation.
The Weekly understands there are other new housing developments in the Mid-Western Region which have experienced similar problems and residents have waited months for connections to a landline service.
Once connected, residents then have to wait and see if a port is available for their broadband service.
In June another 170 ADSL2 broadband ports were opened by Telstra at the Mudgee exchange.
This story Administrator ready to work first appeared on Nanjing Night Net.